Our Services
Total Assured Care
Rivercity Solutions delivers proactive services through our fixed cost Total Assured Care plan. Designed to reduce your costs, increase your efficiencies and mitigate your business risk, we partner with you as your virtual CIO and IT Department. Allowing you to focus on your business, not your technology.
Our relationship begins with evaluating your current technology environment, including infrastructure, hardware and applications and vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long term business goals.
We become an extension of your business, and true Partner. Because our Total Assured Care service is based on a flat fee, we assume both the financial and technical risks in our relationship, demonstrating our commitment to continuously deliver solutions that improve your efficiencies and reduce downtime – as a true Partner should.
Total Assured Care gives you confidence that staff will be looked after quickly and efficiently in the event of an IT related issue. It provides single point of contact for all technology issues – dealing with one service provider if there are any problems. It delivers instant visibility and reporting of the services being delivered to users whilst providing face-to-face relationship management with a dedicated customer service manager. Most of all it gives our customers opportunities for innovation within their business, removing the burden of day-to-day management. You concentrate on growing your business, while we keep it running.
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