FAQ
Do you perform support on as – as needed basis?
Studies show that proactive maintenance improves equipment longevity, uptime and efficiency, and provides cost savings over time. Since our Fixed Cost service plan is based on this premise, we do not offer reactive services.
What does your fixed cost service include?
Proactive maintenance and monitoring of all covered equipment, operating systems and applications:
- Patch management and Service Pack upgrades
- Anti Virus and Anti-Spam management. Updates and remediation
- Manage backups and restores
- Disk and memory optimisations
- Mange user accounts
- Manage network and internet connectivity
- Manage firewalls, routers and switches
Remote help Desk. Lab/Bench Service and Onsite Service for all covered equipment, operating systems and applications:
- Servers, PC’s, Laptops, Firewalls, Mobile Devices such as Blackberry and Windows Mobile
- Routers and Switches
- Microsoft Exchange Server
- Blackberry Enterprise Server
- Microsoft Windows Server and Small Business Server
- WIndows 7, Microsoft Vista and XP Pro Desktop operating System.
Vendor Management Services. We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line of business application serviced by a vendor we manage for you, it’s one call to us and we take it from there. We work with your vendor to resolve the problem and even schedule any onsite visits required by the vendor , we oversee the successful remediation of the issue at hand.
- Broadband vendors
- Phone Service vendors
- Phone Equipment
- Copier, Fax, document imaging equipment
- Line of business application vendors
So no matter what happens in my environment I never pay more that one fixed fee per month?
Examples of items that are not covered under our fixed cost service plan include the cost of replacement hardware or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third part vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside our fixed cost, you will always be notified in advance for approval. We become an extension of your business, and true Partner.
What other services do you provide?
We can take care of all your business needs, using technology solutions to reduce your costs, increase your efficiencies and mitigate your business risks.
Some examples of these solutions are:
- Phone and voice services including VoIP
- Disaster Recovery and Business Continuity Planning to mitigate your risks in the event of disaster
- Efficiency boosting mobility solutions to keep your workforce connected
- Effective and quick branch and remote branch connectivity.
- All data network requirements
How can I get more information and get started with your services?
Just give us a call on 07 3844 0879 and we will be happy to schedule an appointment with you to discuss your particular business needs.
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